It's possible that a billing mistake was made. Before you submit a ticket to billing check last month's credit card statement. If you are billed by our system and for some reason your charge was declined by the credit card company we do not instantly suspend your account and you will see a charge missing on your credit card statement. Typically we will let that month's billing pass and try to bill you again in the next billing cycle for the past due amount and also for the current charge.